Where does Red Roof Inn get their business sense?

Can someone please explain t me how this makes any sense at all?

Red Roof Inn, the company that ***claims*** they care about their employees strikes again.

So, this ***lovely*** company that keeps growing and growing, but can’t handle the call flow has one priority, making reservations! They don’t care if customers really don’t want to paypricesout of this world, they don’t seem to understand that some people are just price shopping and don’t like to be pressured. It’s all about making that reservation no matter what.

That’s including at the risk of their employees health!

You have an employee that while during a call has a severe asma attack, can’t breathe, can’t talk and forwards the call quickly over to a supervisor. Sed supervisor tells the employee, “just go in project mode and et some air, then get back on the phones.”

Um, WTF!

So, the company is then called by a concerned party…being me that is to find out if PTO, (paid time off) or VTO, (voluntary time off) is available. Here’s the ***lovely response that was given.

No, we aren’t doing PTO or VTO because we are very busy. However, if he really has too he will have to use an UA, (unexcused absence)

What kind of sense does that make? You claim you are ***so*** busy that you refuse to give PTO or VTO just for a couple of hours, but instead rather not have a person on the phones for the rest of the night with you being ***sooooo*** busy? Where did Red Roof Inn Springfield Ohio call center people learn business smarts? Who puts people like this in a role of supervisor when they make decisions that are stupid?

Lets see, employee off the phone for at least 2 hours and then back to work during the usual call busy time or make employee take the whole night off and lose a person on the phone during busy times and have to ***beg*** other people from other departments to cover more hours. I don’t know about you, but I think option 1 makes more sense, don’t you?

And for those that ask, “what about FMLA?” Hopefully I wrote those letters write. Well, see there’s this supervisor that told the employee that don’t bother since it only covers for a short period of time. If that’s the case, then how is it other employees use it at will? Maybe it’s only short for those that aren’t favorites?