Good day readers. I sadly have another entry regarding the Uber matter that happened yesterday March 17, 2022. If you haven’t read that situation, please go here.
We tried once again to get Uber to understand the seriousness of the situation by replying to Jhon the Uber person that wrote the response you read in the entry mentioned above.
This is what we received in return.
We’re sorry to hear about the difficulty communicating with your driver during this ride. It’s important you feel safe and welcome when using the app. We’ve taken action so it’s less likely you’ll be matched with this driver in the future.
We also understand that it’s not easy for you to walk in your condition and your driver couldn’t help you as you had hoped.
Dropping you off in the wrong location is something that we don’t want to happen to every rider. Drivers agree to maintain a high standard of professionalism, including respectful language, as outlined in our Community Guidelines. If we learn of any issues with a particular driver, we will be reaching out to them to look into the matter further.
At this time, we are not able to offer you a refund to the original form of payment. The Uber Cash issued can be applied to your next trip or order on our app.
Please know that we have noted your feedback and are working to improve our product experience. We appreciate your understanding and hope to offer you a better experience going forward.
If there’s anything else you think we should know about this, please feel free to respond to this message. We’re here to help.
Sent by Jeffrey on Friday, March 18, 2022
Once again Uber support shows that they aren’t even paying attention to what’s being said and what the real problem is in this matter. Once again Uber is clearly stating that what Siad did is perfectly ok and what happened to a 3 year old child and a blind parent is no big deal to them. here have a 5 dollar credit because that’s all we can do.
How are you working to improve things when you aren’t willing to be a responsible company and handle this matter correctly? A blind parent with a 3 year old child had to make the choice to get out of an Uber vehicle because your driver while I was listening on the phone made it an unsafe and uncomfortable situation. Jerry, the blind parent, the blind passenger had to get out not knowing exactly where he was with a 3 year old child and hopes that someone could help us get them home safely.
What do we need to do to get you to understand that this is not ok Uber?. We are now worried that whenever we get an Uber driver who’s name we don’t recognize that this could happen all over again because you don’t take responsibility for your driver’s actions and show that you’re ok with the outcome nor do you care about the passengers.